Inbound Customer Service (Work From Home)

Job Description:
We are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to clients and their customers. As a representative, you will handle inbound and outbound calls, respond to customer inquiries, and provide sales support. This is a remote position that offers flexible scheduling and a range of benefits.

Key Responsibilities:

• Handle inbound calls from clients’ customers, responding to questions and providing support with bookings, banking, and other sales-related inquiries.
• Make outbound calls to clients’ internal support departments and customers to clarify and resolve issues.
• Transfer calls to designated internal support departments or client account representatives as needed
• Stay up-to-date on clients’ sales and promotions, and maintain top sales performance by showcasing expert sales techniques and overcoming objections.

Requirements:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage stress
• Patience, empathy, and strong problem-solving skills
• Ability to work independently and as part of a team
• Reliable internet connection and quiet workspace
• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)

Technical Requirements:

• Minimum computer specifications or better as needed by client (laptop or desktop)
• USB headset with microphone (required for certification training)
• Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Phone service
• Call center noise-cancelling phone (must be purchased by the representative)

Benefits:

• Flexible scheduling and remote work arrangement
• No commute or gasoline expenses
• Ability to take your job with you (even if you have to relocate)
• Comfortable work-from-home environment
• Opportunity to establish yourself in the customer service telecommunications industry
• Eliminate the stress of transportation, time commuting, and work clothes expenses