Customer Service Representative

Delivering exceptional experiences, one customer at a time.

We believe customer service is more than answering questions it’s about creating strong, lasting relationships that turn everyday interactions into exceptional moments. That’s why we’re searching for a Customer Service Representative (CSR) who’s not only a skilled communicator but also a proactive problem solver with a genuine desire to help others.

In this role, you’ll be the voice and face of our company, engaging with customers across phone, email, chat, and in-person channels. You’ll address inquiries, resolve issues, and promote products when relevant—all while maintaining a professional, friendly demeanor that reflects our commitment to excellence.

 Objectives of this role

• Efficiently manage a high volume of inbound and outbound interactions across multiple communication channels (calls, emails, chats).
• Provide clear, informed responses to inquiries regarding products, pricing, orders, and availability.
• Promote additional products and services during customer interactions where appropriate.
• Resolve issues quickly, thoughtfully, and with a customer-first approach.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Suggest improvements to enhance the customer experience and internal workflows.

Key Responsibilities

• Develop deep knowledge of company products and services to provide accurate and helpful information.
• Conduct research using internal tools to respond to customer questions and troubleshoot issues.
• Maintain accurate records of customer interactions, transactions, comments, and complaints in CRM systems.
• Resolve customer concerns regarding returns, shipping, warranties, or service issues with professionalism.
• Collaborate with internal departments such as sales, logistics, and product teams to ensure smooth problem resolution.
• Identify opportunities to upsell or cross-sell relevant services during customer conversations.
• Meet and exceed individual and team KPIs related to service quality, response time, and customer satisfaction.

Required Skills and Qualifications

• High school diploma or equivalent
• Proven experience in a customer-facing or client service role
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable working in fast-paced environments and handling multiple priorities
• Tech-savvy, with experience using CRM systems and customer support software
• Team player with a proactive, can-do attitude

 Preferred Qualifications

• Experience working in a call center or support desk environment
• Previous sales experience or a background in upselling/cross-selling
• Track record of meeting or exceeding service and sales metrics
• Associate’s or bachelor’s degree in business, communications, or related field

Equipment’s

• Please note that this is a remote position and candidates are required to use their own devices, as the company does not provide equipment or systems for this role.
• Need Stable Internet Connection.
• Good headset.