Job Description:
We are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to customers of a leading e-commerce sporting company. As a representative, you will deliver first-call resolution with white-glove service, respond to customer inquiries, resolve issues, and provide product information. This is a remote position that offers flexible scheduling and a range of benefits.
Key Responsibilities:
- Deliver first-call resolution with white-glove service to customers
- Respond to customer inquiries, including “where’s my order?” calls
- Assist customers with product questions and provide information on products and services
- Place new orders and volume orders, and handle existing orders, including returns and replacements
- Provide store-specific support and track shipments
- Offer gift card and loyalty card support
- Disposition all calls in a timely and professional manner
Requirements:
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage stress
- Patience, empathy, and strong problem-solving skills
- Ability to work independently and as part of a team
- Reliable internet connection and quiet workspace
- Must be able to pass a background check and drug screening
- Must be able to work 15-20 hours a week (some clients have weekend requirements)
Technical Requirements:
- Minimum computer specifications or better as needed by the client (laptop or desktop)
- USB headset with microphone (required for certification training)
- Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
- Phone service
- Call center noise-cancelling phone (must be purchased by the representative)
Benefits:
- Flexible scheduling and remote work arrangements
- No commute or gasoline expenses
- Ability to take your job with you (even if you have to relocate)
- Comfortable work-from-home environment
- Opportunity to establish yourself in the customer service telecommunications industry
- Eliminate the stress of transportation, time commuting, and work clothes expenses
Job Category: Customer Service Representative
Job Type: Remote